Yes! We ship across both Canada and the United States. US customers never pay surprise customs, duties, or hidden fees — what you see at checkout is what you pay.

In-stock items ship within 1–3 business days. Custom-printed backdrops take 3–5 business days to produce after artwork approval, plus 1–5 business days for delivery in Canada.

We ship with Purolator, UPS, FedEx, or Canada Post. Tracking is always provided. Shipping rates are calculated at checkout.

In some cases yes — we can ship UPS Express for certain in-stock items. Contact us with your event date and we'll confirm what's possible.

Most custom items won't be ready that fast. We may have limited in-stock designs available — message us for current availability and your event date.

Pre-order items typically take 3–4 weeks to arrive. The product page will indicate pre-order status.

Yes! Free local pickup is available in Ottawa, Canada. Message us to arrange a time after your order is placed.

Use the "Track my order" option in chat or check your order confirmation email for the tracking link. Have your order number and email ready if asked.

All sales are final since our products are custom-made. If you receive a damaged or defective item, contact us within 48 hours with photos and we'll either replace it at no cost or issue a full refund if replacement isn't possible.

We do not offer exchanges since our products are custom-made. Please review artwork proofs carefully before approval — we are not responsible for approved errors.

Orders can only be canceled within 12 hours of placement. After that, production begins and we can't cancel.

Message us as soon as possible. If we can accommodate the change before fulfillment, we'll send a revised invoice for any balance owing.

We don't offer returns or exchanges on custom items. Please confirm sizing before ordering or message us for help choosing.

Our two main sizes are 7.6 × 7.6 ft (standard) and 8 × 8 ft. The 8×8 is recommended for larger events like bat mitzvahs. Note: an 8×8 will not fit a 7.6 stand and vice versa.

Yes! Our backdrops are wrinkle-free with a matte finish.

Yes — our backdrops fit standard photo booth backdrop stands (such as PB Backdrop stands). Just make sure the backdrop size matches your stand size.

No — pillowcover backdrops do not include a stand by default. You can purchase a stand separately or get a stand + cover bundle (with free storage bags).

Yes — the cover and the frame must be the same size (e.g., both 8×8 or both 7.6).

If a backdrop is double-sided, it will be clearly listed as such on the product page. We also offer Double-Sided Backdrop Bundles for mix-and-match pairings.

For the 3x bundle you select 6 backdrops, and we typically pair them randomly on the same pillowcase. If you want specific pairings, add a note at checkout — we'll confirm before printing.

Yes! Storage bags are included for free with bundle purchases.

Yes! We can print any color, texture, or design you provide. There are no extra charges for custom prints on a standard backdrop.

We prefer a high-quality PDF, or image files at least 5000px. We can print any color (Pantone or hex codes welcome) and can attempt to upscale lower-quality images. We also hold an iStock license and can print iStock images.

Attach your artwork to your order at checkout, or email it to us at info@truebackdrops.ca.

The Keychain Station Starter Pack includes a pop-up counter with fabric, a handling keychain cutter for round keychains, and 100 pre-assembled keychains.

We offer the 1x3 Photo Strip Keychain Cutter, 35mm Handling Cutter (round keychains), 35mm Button Paper Cutter, and a Rectangular cutter. Some are pre-order only — check the product page.

The cart page is the best place to see accurate pricing after tax, shipping, and any discounts are applied.

We sometimes offer welcome codes. Note that welcome codes work on our pre-made bundles only, not on custom bundles built from individual product pages.

For bulk or wholesale inquiries, please email us at info@truebackdrops.ca with your needs and we'll get back to you.

We're based in Ottawa, Canada. We don't have a public store, but local pickup or delivery can be arranged after an order is placed — just message us first.

We're online only, based in Ottawa, Canada. Free local pickup is available in Ottawa after placing an order.

Email us at info@truebackdrops.ca or message us through the chat on our website.

Contact us at info@truebackdrops.ca and we'll help merge or resolve the duplicate account.

Yes! We have our own widget that you can embed on any page using a code snippet. It's not yet integrated with Check Cherry CRM, but we're working on it.