Refund policy

At True Backdrops, we take pride in the quality of our products. Please review our return, refund and cancellation policy before ordering.

Sales Are Final, With the Exceptions Below

Custom-made products cannot be returned for change of mind, ordering the wrong size or selecting the wrong option. Eligible cancellations and damaged or defective items are handled as described below.

Damaged or Defective Items

If you receive a damaged or defective item, notify us within 48 hours of delivery. Email info@truebackdrops.ca with your order number and clear photos of the item, damage or defect, and packaging.

We will replace a confirmed damaged or defective item at no cost to you. If replacement is not possible, we will refund the affected item.

Order Cancellations

Orders can be cancelled within 12 hours of placement, provided the order has not shipped. Email info@truebackdrops.ca with your order number to request cancellation.

Orders cannot be cancelled after 12 hours or once shipped. This does not affect the damaged or defective item resolution above.

Artwork and Proof Approvals

It is your responsibility to carefully review and approve artwork proofs. True Backdrops is not responsible for spelling mistakes, layout issues, colours or incorrect logos that were present in an approved proof. Ask us before approving if you are unsure.

Exchanges

We do not offer exchanges on custom-made products. Please confirm sizing and selected options before ordering.